MODERN DISTRIBUTION MANAGEMENT: WHAT DISTRIBUTORS CAN LEARN FROM “UNDERCOVER BOSS”
Modern Distribution Management’s Jack Keough suggests all distribution company owners and managers watch the new show, “Undercover Boss.” He believes it will provide valuable insight as to how to best utilize your employees and increase morale.
MDM Excerpt:
There’s a new television show called “Undercover Boss” on Sunday nights that the president of every distributorship or manufacturing company should take a look at.
The show features a top officer of a major corporation who goes “undercover” and gets a job working at his company’s various branch operations. He meets workers and engages them in conversations as to how the employees like working for the company.
The executive also gets a chance to see the many facets of the operation he directs and often finds a number of systems that can be improved based on employee input. He also learns how many employees who previously would have gone unnoticed should actually be considered for advancement.
At the end of the show, the boss brings the employees-who have performed badly or excellent-brought into the company’s headquarters where he singles them out for either improvement or promotion.
Okay, the show is a lot of schlock in many ways. But at the same time it’s an interesting concept.